Terms of Service

VOCAL DATING is a strictly 18+ service. By signing up you confirm that you are 18 or older, can form a legally binding contract, and are not barred from using VOCAL DATING under any applicable law. We operate age assurance in line with our duties under the Online Safety Act 2023 and may require age verification at any time; we remove accounts we believe belong to under-18s.

You are responsible for the content you post, the voice you record, and the activity on your account. Keep your account secure. One person, one account — impersonation, fake profiles, bot accounts, and shared accounts are not allowed. You must not sell, transfer, or lease your account.

You agree to follow our Community Guidelines. You may not harass, threaten, deceive, solicit, stalk, or harm others. You may not upload unlawful, hateful, sexual content involving minors, violent, or content you don't have rights to. We may remove content and suspend or terminate accounts at our discretion.

You keep ownership of the voice recordings, photos, and text you create. By posting on VOCAL DATING you grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, transcode, and display that content solely to operate and improve VOCAL DATING. This licence ends when you delete the content or your account, except for backups already in progress and copies retained for safety or legal purposes.

To verify identity, reduce fake accounts, and match by vocal vibe, we derive a numeric "voice embedding" from your intro recording and may use a liveness/photo check during onboarding. We treat these as sensitive data, do not sell them, and delete them when you delete your account. You may be required to complete verification before accessing certain features, such as messaging or hosting rooms. See the Privacy Policy.

VOCAL DATING uses your device location to show nearby matches and distance estimates. You can disable location in your device settings, but some features may not work without it. Approximate location is shown to other users; exact coordinates are never shared directly.

Rooms and parties are live voice spaces. What's said inside is heard by everyone present. Hosts may mute, remove, or end a room at any time. A room ends automatically if the host leaves or their app goes offline. Recording, rebroadcasting, or transcribing rooms without the consent of all participants is prohibited. Private studios are invitation-only; hosts control who may join.

Some features (e.g. VOCAL Plus, unlimited swipes, unlimited voice notes, likes-you list, listen receipts) are paid. Before you buy we show the total price in GBP including VAT, the billing cycle, and the renewal date; payment is taken by our payment partner. Subscriptions renew automatically until you cancel, and we will send you a reminder before a renewal that follows a free trial or introductory offer, as required by the Digital Markets, Competition and Consumers Act 2024. You can cancel at any time in Settings or in your app store account, without giving a reason and without a cancellation fee; access continues until the end of the period you have paid for. Free accounts have daily limits on swipes and voice notes.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from purchase to cancel a subscription or digital purchase and receive a refund. Because VOCAL Plus gives you immediate access to digital content, you are asked to confirm at checkout that you want access straight away and acknowledge that you lose the 14-day cancellation right once supply begins. If you did not give that confirmation, or you cancel before using the paid features, email support@vocaldating.app and we will refund you within 14 days using your original payment method.

Under the Consumer Rights Act 2015 paid features must be as described, fit for purpose and of satisfactory quality. If a paid feature is faulty you are entitled to a repair, replacement or a price reduction or refund. Nothing in these Terms limits those statutory rights. Purchases made through the Apple App Store or Google Play may also be refunded under those stores' policies.

You can block or report any user, message, room, or profile. In line with the Online Safety Act 2023 we operate reporting and complaints routes that are easy to find and use, act quickly on illegal content and on content harmful to users, and take proportionate action. We use automated tools, including AI, to triage reports and detect harmful content, spam, and policy violations; decisions that restrict your account or content are reviewable by a person. Outcomes may include warnings, content removal, feature restrictions, or permanent bans. You may appeal any decision by emailing support@vocaldating.app, and we aim to respond within 14 days. Where we are required to, we report child sexual abuse material and credible threats to life to the relevant UK authorities.

You can delete your account anytime from Settings. We may suspend or terminate your account if you breach these Terms or our Guidelines, or if we are required to by law. On termination your profile is removed from discovery and your data is deleted per the Privacy Policy, except where retention is necessary for safety, legal, or financial reasons.

We will provide VOCAL DATING with reasonable care and skill, but we don't guarantee matches, uninterrupted message delivery, room uptime, or that other users are who they claim to be. Always meet in public, tell someone you trust, and trust your instincts. We are not responsible for the conduct of other users or for anything that happens outside the app, except to the extent the law makes us responsible.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights under the Consumer Rights Act 2015, or for any other liability that cannot be excluded under the law of England and Wales.

Subject to that, we are not liable for loss or damage that was not foreseeable, for loss arising from your own breach of these Terms, or for business losses (VOCAL DATING is for personal use). Where we are liable to a paying user, our total liability is limited to the greater of the amount you paid us in the 12 months before the claim and £100. This limit does not apply to the unlimited liabilities listed above.

We may update these Terms to reflect changes in the law, regulatory guidance, or the service. We will give you reasonable notice of material changes in-app or by email before they take effect. If you do not accept a change you may cancel a paid plan and delete your account, and we will refund any period you have paid for but cannot use.

Please contact support@vocaldating.app first — we aim to acknowledge complaints within 5 working days and resolve them within 30 days. Data-protection complaints can also be made to the UK Information Commissioner's Office at ico.org.uk or 0303 123 1113. Nothing here stops you going to court.

These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your own courts, and you keep the benefit of any mandatory consumer protections of your country of residence.

Questions? Email support@vocaldating.app, or privacy@vocaldating.app for data-protection requests.